From Bustling Halls to Quiet Corridors: The Unfolding Saga of West Oaks Mall, Ocoee, FL

West Oaks Mall, nestled in Ocoee, Florida, carries a story filled with ambition, change, and the relentless march of time. From its inception, it promised to be a haven for shoppers, a hub for entertainment, and a crucial cog in the community’s daily life.

Its journey, laden with ups and downs, mirrors the larger narrative of American malls and their quest to remain relevant in an ever-evolving retail landscape.

The Rise of West Oaks Mall

In the mid-90s, the anticipation in Ocoee was palpable. The whispers of a new shopping mall brought excitement among the locals. The announcement in April 1995 of what was initially dubbed Lake Lotta Mall heralded a new era of retail and entertainment for the folks in Ocoee.

“The design was a marvel, a blend of contemporary architecture with a touch of classic Floridian aesthetics.”

The blueprint by the Atlanta-based design firm Thompson, Ventulett, Steinbeck, and Associates promised a sprawling 950,000 square feet of retail space.

Anchored by retail giants Sears, JCPenney, Gayfers, and Dillard’s, the mall was a spectacle waiting to unfurl. The date was set: October 2, 1996, would see the grand unveiling of the now rechristened West Oaks Mall.

The buzz generated was not without merit. With a multi-screen theater and 125 specialty stores, the mall was a cornucopia of retail delights.

As the gates opened, 30,000 people flowed through, exploring the nooks and crannies of what was to become a beloved local landmark.

Moving on, the mall wasn’t just a retail powerhouse. It symbolized a place where the community could gather, socialize, and create memories.

The aromatic scent of fresh pretzels, the soft hum of conversation, and the myriad colors of merchandise created a tapestry of experiences. It was more than a shopping destination; it was a social rendezvous.

Early Challenges and Changes

Yet, every rose has its thorns. Early on, challenges reared their head. AMC Theatres planned to expand their 14-screen theater into a 24-screen behemoth.

However, these plans were nipped in the bud, the request falling on deaf ears. The 14-screen theater opened its doors on March 19, 1997, offering cinematic adventures to the locals.

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The retail landscape is akin to shifting sands. The Gayfers location transitioned to Parisian in 1998 following a corporate acquisition. This change was a prelude to a series of retail musical chairs.

By February 2004, Parisian bowed out to McRae’s, which made way for Belk in April 2005. Each transition altered the mall’s retail chemistry, reflecting the ever-evolving retail industry.

“The mall was like a living organism, adapting, albeit slowly, to the changing retail environment.”

Additionally, the mall’s facade hid the whirlpool of changes and challenges brewing underneath. Every change in retail tenants brought a new set of hopes, expectations, and the inevitable comparisons with the mall’s glorious past. Each transition testified to the mall’s quest to retain relevancy amidst a changing retail narrative.

In the world of retail, change is the only constant. West Oaks Mall was living proof of this adage. The metamorphosis of store brands was a spectacle, a live commentary on the retail sector’s dynamic nature.

Yet, with every change, a little of the original essence seemed to flutter away, carried off by the winds of change.

Decline and Attempts at Revival

Fast forward to the late 2000s, the mall faced a reckoning. The exit of Belk in 2008 was a telling sign of the times. The once bustling hallways started to echo with the whispers of yesteryears.

The owners, GGP, toyed with demolishing the anchor building for lifestyle-center style tenants. However, this plan never saw the light of day.

The repercussions of the 2008 financial crisis were felt far and wide. The mall was no exception. The closure of Sears in 2012 was another blow, a reminder of the fragile retail ecosystem.

Yet, hope springs eternal. The vacant spaces beckoned with potential. In 2016, a part of the mall transitioned into a customer service center for SunPass, operated by Xerox Corp. This was a new chapter, a deviation from the traditional retail narrative.

“The pulse of the mall was slowing, but it was far from dead. Each vacant store was a blank canvas, brimming with potential.”

The narrative of transition continued. In November 2012, a change in ownership saw Moonbeam Capital Investments taking the reins. With a price tag of $15.9 million, the mall was a vessel of dreams waiting to be realized.

The subsequent unveiling of a call center operated by Bed Bath & Beyond in 2017 was a step towards repurposing the mall. This move promised to usher in 500 jobs by 2018, a glimmer of hope on the horizon.

In a world obsessed with the new, the shiny, and the high-tech, the mall was a gentle reminder of a simpler time.

The transformation into a mixed-use complex was necessary, a means to keep up with the times. Yet, amidst the talks of redevelopment and modernization, the mall held onto its essence, a slice of the past in the present.

As we delve deeper into the tale of West Oaks Mall, we find ourselves amidst a narrative woven with ambition, nostalgia, and the indomitable spirit of community.

The mall’s story is far from over, and its halls still echo with tales waiting to be told. As you search for things to do in Ocoee, Florida, a visit to this emblem of local history is a journey through time, a glimpse into the heart and soul of Ocoee.

The Changing Landscape of Anchor Tenants

West Oaks Mall has seen several anchor tenants come and go throughout its history. Here’s a more detailed look at the mall’s anchor tenant history:

Sears (1996-2013)

A staple of American shopping, Sears opened with the mall in 1996. However, it closed its location in 2013, making way for the SunPass Customer Service Center.

Gayfers (1996-1998)

Gayfers was one of the original anchor tenants when West Oaks Mall opened. However, in 1998, after being acquired by Dillard’s, the store was sold to Parisian.

Parisian (1998-2004)

Parisian, a famous department store, opened its doors in 1998 in the former Gayfers space. In 2004, the store was converted to McRae’s.

McRae’s (2004-2005)

McRae’s took over the former Parisian location in 2004 but operated for only a short time. Then, in 2005, the store was sold to Belk.

Belk (2005-2008)

Belk opened in the former McRae’s location in 2005. However, the store closed in 2008, with the space remaining vacant until 2017, when Bed Bath & Beyond opened a call center in a portion of the former Belk anchor.

Dillard’s Clearance Center (1996-present)

Dillard’s has been an anchor tenant at West Oaks Mall since its opening in 1996. Initially operating as a regular department store, it was downgraded to a clearance center, offering discounted merchandise to shoppers.

JCPenney (1996-present)

Another original anchor tenant, JCPenney, has been serving the West Oaks Mall community since its opening in 1996. The store continues offering shoppers a wide selection of clothing, accessories, and home goods.

AMC Theatres (1997-present)

AMC Theatres has been a constant presence at West Oaks Mall since it opened its 14-screen theater on March 19, 1997. The theater provides moviegoers a state-of-the-art cinematic experience and remains a popular local entertainment destination.

SunPass Customer Service Center (2016-present)

Following the closure of Sears in 2013, the SunPass Customer Service Center opened in 2016. Xerox Corp operates this anchor tenant and provides essential customer support services for the SunPass electronic toll collection system in Florida.

Bed Bath & Beyond Call Center (2017-present)

In 2017, Bed Bath & Beyond opened a call center in some of the former Belk anchors. In addition, the company announced plans to create 500 jobs by 2018, significantly boosting the local economy.

Entertainment and Community Activities

West Oaks Mall has consistently provided visitors with numerous entertainment options and community activities. Over the years, the mall has been home to various entertainment establishments, including:

  • GameTime Family Entertainment Center: A popular destination for arcade games, bowling, and other family-friendly activities.
  • Fusion X Cel Performance: A dance and fitness center offering classes and workshops.
  • Mad Science of NE Central Florida is an exciting and educational center for young budding scientists.
  • West Oaks Table Tennis Club: A club for table tennis enthusiasts to gather and compete.
  • Standing Ovation Talent Group: A talent and performing arts center cultivating local talent.

The mall has also been the venue for numerous community events, such as holiday celebrations, charity events, and cultural festivals, making it a hub of local activities and entertainment.

Recent Troubles and Public Perception

The narrative took a darker turn as the years rolled on. The sparkle of the mall started to fade, but not without a fight.

Troubles were brewing; one such incident saw about 100 teenagers rushing a theater at West Oaks Mall after being denied tickets to see “50 Shades of Grey.” The undercurrents of restlessness were palpable, and the incident was a symptom of larger issues.

The food court, once a cacophony of flavors and laughter, witnessed a disquieting event. Over 200 juveniles were involved in a disturbance, creating an atmosphere of chaos and unease.

The mall, which once stood as a symbol of community and leisure, emerged amidst a storm of negative public perception.

The incidents didn’t stop there. A looting event sent shockwaves through the community. The shattering of glass doors to gain entry into West Oaks Mall was a stark reminder of the changing times. The mall, once a bastion of communal interaction and retail indulgence, was facing a crisis of identity and purpose.

“The mall seemed to be searching for its soul amidst a labyrinth of modern-day challenges.”

Yet, amidst the shadows, hope twinkled. The community still held a soft spot for the old mall. It was a relic of a bygone era, a reminder of simpler times. Despite the adversities, the mall stood tall, echoing the resilience and the ever-evolving narrative of the community it served.


The saga of West Oaks Mall is a rich tapestry woven with threads of hope, challenges, and an undying community spirit. It’s a narrative that mirrors the larger story of malls across America, their struggle for relevance, and their quest for a new identity in a digital age.

The mall, with its silent hallways and bustling memories, stands as a gentle reminder of the relentless march of time and the indomitable spirit of community that binds us all. It’s a story that beckons to be told, a narrative that awaits its next chapter.

As we reminisce and envisage the future, West Oaks Mall remains a significant emblem in Ocoee’s narrative, a page in its history, and a stepping stone toward its future.

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Comments: 4
  1. Avatar of Harry Moore
    Harry Moore

    WO mall is a has been. stores and customers left doe to gangs

    1. Avatar of Spencer Walsh
      Spencer Walsh (author)

      It’s always disappointing when a mall loses stores and customers due to safety concerns. However, it’s possible that with the proper measures in place, the mall could once again become a vibrant and thriving retail destination.

  2. Avatar of Jennifer

    They stopped going because everyone is lazy and orders there stuff online .. that’s what’s wrong with America lazy ! :roll:

    1. Avatar of Spencer Walsh
      Spencer Walsh (author)

      Thank you for your comment! It’s certainly a shift in societal behavior, but let’s remember that online shopping also provides convenience and efficiency. Balance is key in everything.

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